WARNING: ANYONE THINKING OF BUYING FROM BLAROKEN SHOULD FIRST SEARCH “BLAROKEN SCAM” AND SEE WHAT OTHERS HAVE TO SAY.
You may have found the website Blaroken dot com and the apparently cool clothing they sell. BEWARE! This company is NOT reputable. They just want your money. They will send items very different than what you order. They will not answer your customer service inquiries regarding them until you challenge the charges which I did through PayPal. Unfortunately, it seems PayPal will continue the debate process regardless of how right you are… even if you send photos proving Blaroken sent you the wrong items.
Blaroken is a scam. Your transactions with them go through the name “ORDERPLUS INTERNATIONAL LIMITED”. I have invested much time and communications both directly and through PayPal. Below is a collection of some of the communications we have had. I am doing my best to include as many as I can find… looking forward to cleaning this mess up and helping others from falling into the same trap.
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Nov. 22, 2021
RE: order number 30222211018391
I don’t know that the website contact is working… so I’m sending here too…
The shirt “Men’s Fashion Casual Jesus Cross T-shirt Size: XL Dark gray” came with the print on it backwards. I sent an email about this several days ago (I believe it was Nov. 13th?) and I haven’t heard back from you.
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Nov. 23, 2021
Dear MichaelHaley ,
For your Order: 30222211018391
Thank you for the email, hope your doing good today!
We are sincerely sorry for the delay and inconvenience.
Please elaborate your concern so that we are able to help you properly and as soon a spossible. We will wait for your feedback .
Should you have any concern, please feel free to ask me!
Have a great day!
Best regards,
Lovely Joy
Customer Service Team
Nov. 23, 2021
Dear MichaelHaley ,
Good day!
For your order : 30222211018391
Thank you for taking the time to reach out to us regarding this matter.
We’re sorry to hear that you are not satisfied with the item and request to return it to our warehouse.
May we know the sku# of the item you want to return so that we can help you with your concern?
In case you are not satisfied with the quality, we recommend you to send us the actual item you received so
we can do our best to help you.
I’d love to assist you with that.
Thank you have a great day!
Best regards,
Lovely Joy
Customer Service Team
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Nov. 24
Please see the attached photo. Notice that the print of the t-shirt is on backwards. This is not a trick… I have included a magazine in the photo. How do we remedy this? I went to the website and I do not see a skew. However, I do see its description on order 3022211018391.
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Dec. 2, 2021
I have not heard back from you about this yet. Did you see the photo of the shirt with the print on it backwards?
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Dr. Michael Haley
December 4, 2021 at 3:04:52 AM EST
Dear MichaelHaley , Order Number: 30222211018391 I sincerely apologize for the inconvenience but I assure you that I will definitely do my best to assist you with your problem. Also, may I please ask for the SKU number of the items that you have problems with? SKU is the product number. You can find it in the white paper included in your package. If there\\\’s none, you can even send us another product number that is on the plastic of each of the items that is placed below the bar code. It usually starts with WP-xxxx. We appreciate your cooperation and understanding and assure you that we are constantly evolving to better suit your needs. Our utmost gratitude for your patience in this matter. We appreciate your understanding and we are constantly evolving to better suit your needs. Do you have other inquiries where I can help you with? Please do not hesitate to send me a message. Thank you so much for your patience and have a nice day.
DM
Dr. Michael Haley
December 4, 2021 at 7:31:27 AM EST
I will paste our email conversation here for documentation purposes since you asked for the sku 11 days ago and 10 days ago I responded: Lovely Joy Nov 23, 2021, 6:41 PM (11 days ago)to me Dear MichaelHaley , Good day! For your order : 30222211018391 Thank you for taking the time to reach out to us regarding this matter. We’re sorry to hear that you are not satisfied with the item and request to return it to our warehouse. May we know the sku# of the item you want to return so that we can help you with your concern? In case you are not satisfied with the quality, we recommend you to send us the actual item you received so we can do our best to help you. I’d love to assist you with that. Thank you have a great day! Best regards, Lovely Joy Customer Service Team www.blaroken.com
Michael Haley
You’ll have to go to the email to see the photo of the problem since there is no place to put an attachment. You have the order number now… and the URL’s I provided to the product. But you do not have the sku available to me – you should be able to figure that out though. It should not be required of me since I don’t have access to your accounting software.
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Dec 6, 2021
regarding the conversation through PayPal I am attaching the requested images here as well as uploaded through the PayPal app.
I don’t know the sku of shirt two, but the URL is https://www.blaroken.com/products/mens-retro-casual-cross-print-t-shirt-6496041.html?variant=90943429&from=order
the other item is Product Code: SPF6UU5LXFP and the URL is https://www.blaroken.com/products/mens-retro-casual-cross-print-t-shirt-6496041.html?variant=90943429&from=order – the description says Design Elements: Printing – nothing about a zipper on the sleeve lol.
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Dec. 7, 2021
request refund if the complaint is still open.\nWe suggest you to coordinate with your bank to close the dispute so we can able to apply for a refund back to your original payment.\n\nPlease coordinate with your resolution center about this matter for more updates.\n\nThank you and have a great day!”}” data-sheets-userformat=”{“2″:831,”3”:{“1″:0},”4”:{“1″:2,”2″:15987699},”5”:{“1”:[{“1″:2,”2″:0,”5”:{“1″:2,”2”:0}},{“1″:0,”2″:0,”3”:1},{“1″:1,”2″:0,”4″:1}]},”6”:{“1”:[{“1″:2,”2″:0,”5”:{“1″:2,”2”:0}},{“1″:0,”2″:0,”3”:1},{“1″:1,”2″:0,”4″:1}]},”7”:{“1”:[{“1″:2,”2″:0,”5”:{“1″:2,”2”:0}},{“1″:0,”2″:0,”3”:1},{“1″:1,”2″:0,”4″:1}]},”8”:{“1”:[{“1″:2,”2″:0,”5”:{“1″:2,”2”:0}},{“1″:0,”2″:0,”3”:1},{“1″:1,”2″:0,”4″:1}]},”11″:3,”12”:0}”>Dear MichaelHaley
Good day!
Thanks for contacting us and we’re sorry for the inconvenience.
For your order : 30222211018391
We apologize for the inconvenience, but as per checking on our system, there’s an open PayPal case under your account.
I would suggest that you resolve the matter with Paypal Resolution Center platform first so that I can process your request.
You can log on your PayPal account, check the open disputes from the Resolution Center and then change the status to “Closed” or “Resolved”.
After doing so, please wait until we verify if the case is already closed or you can give me your Case ID (which usually looks like “PP-D-XXXXXXX”) so that I can manually check since it is usually faster than waiting for feedback from the Resolution Center.
Please coordinate with your resolution center about this matter for more updates.
Thank you and have a great day!
Best regards,
Lovely Joy
Customer Service Team
www.paypal-op-customer
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Dec. 7, 2021
Actually, we are working through Paypal on this matter. We changed because you stopped answering here until I opened the case through PayPal. So we will finish through PayPal. I emailed here because you said through PayPal that you could not see the images and you asked me to email them here. I posted them there as well for documentation through Paypal so they know what you are doing and how I reply.
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OI
Dr. Michael Haley
December 6, 2021 at 2:25:00 AM EST
Dear MichaelHaley , Order Number: 30222211018391 Thank you for the email, hope your doing good today! We are sincerely sorry for the delay and inconvenience. Please be informed that we are not be able to view the attached photo that you\\\’ve indicated , we highly suggest you to please send it to our email address service@ op-customer.com (without the space) so that we can verify the other item that you are referring for since as per checking the first item that has an issue was the item with the sku of SPDEF6N6M07 we will wait for the sku of the other item so that we can process them all together . We will wait for your feedback . Should you have any concern, please feel free to ask me! Have a great day!
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DM
Dr. Michael Haley
December 6, 2021 at 4:46:42 PM EST
I just clicked the link… and I could see the photo… but for your satisfaction, I’m sending it to the email address and attaching it here (seems you have to download, save, then open to view).
shirt1.jpg
shirt2.jpg
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DM
Dr. Michael Haley
December 6, 2021 at 4:53:38 PM EST
the other item is Product Code: SPF6UU5LXFP and the URL is https://www.blaroken.com/products/mens-retro-casual-cross-print-t-shirt-6496041.html?variant=90943429&from=order – the description says Design Elements: Printing – nothing about a zipper on the sleeve lol.
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OI
Dr. Michael Haley
December 6, 2021 at 10:01:18 PM EST
Dear MichaelHaley , Order Number: 30222211018391 We are glad that you have received your order, but sincerely regret that you are not satisfied with the items you received. According to our return & exchange policy, we accept returns and exchanges within 30 days from the date of delivery and the products in new, unused condition with original packaging. Considering of the high return shipping fee which needs to be afford by yourself（we do not offer return labels）, we do suggest you keep the items you got. As a compensation, we will refund USD 17 . Kindly confirm . Have a nice day.
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DM
Dr. Michael Haley
December 20, 2021 at 2:32:01 PM EST
It is NOT that I am unsatisfied with the items I received. The problem is that you did NOT send what I ordered. I just want either what I ordered or a refund. If you want the items back that you sent to me, just provide a return label. I do not want to return items that I ordered. I want to receive the items that I ordered. Please refer to the photos that I already uploaded AND THE NEW PHOTO COMPARING WHAT I GOT WITH THE PHOTO ON YOUR WEBSITE. LOOK AT THE TEXT DIRECTION. REFUND OR SEND AN XL SIZE WITH THE TEXT IN THE CORRECT DIRECTION… AND THE OTHER SHIRT WITHOUT A ZIPPER. THERE IS NO MENTION OF A ZIPPER ON THE OTHER ONE BUT THERE IS A ZIPPER ON THE SHIRT I RECEIVED.
T-SHIRT COMPARISON.jpg
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DM
Dr. Michael Haley
December 20, 2021 at 2:33:26 PM EST
They are clearly trying to rip me off and are not interested in resolving their shortcoming.
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PayPal’s response to me:
ORDERPLUS INTERNATIONAL LIMITED has agreed to issue a full refund of $95.16 USD, once you return the item(s) associated with this transaction.
To receive the refund, you’ll need to initiate the return shipment and upload the tracking information in the Resolution Center before January 7, 2022. We suggest you retain a copy of the shipping label to verify the address of the recipient. If needed, we may ask you to provide this document later.
The item has to be sent to the following shipping address:
ORDERPLUS INTERNATIONAL LIMITED
gate 2, Z brown sugar warehouse, San and logistic spark, cha called avenue, Z brown sugar town guan G dong province, dong tube city 523000 cn
The returned merchandise must be in the same condition as when you received it and you’re responsible for any costs associated with the return. If you’re shipping internationally, mark “Returned Cargo” on the outside of the package to avoid tax charges.
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December 28, 2021 at 8:24:49 AM EST
You provided additional info.
I’m thinking that maybe Paypal, by this time, is too distanced from the original photos? They clearly show that the seller sent products other than those ordered including a shirt with reverse print on it. If PayPal is unable to solve this issue, please stop wasting my time. I am happy to vlog and blog about my experience and the ORDERPLUS INTERNATIONAL LIMITED Blaroken.com scam. That might be the best solution since others should be warned or their business practices and this series of responses from them makes it clear that they only want to rip people off. I am no longer interested in a partial refund. I want the full amount that I paid plus $1,000 for the significant time and effort required to demand a refund for wrongly sent items. I am looking forward to their reply regarding this.
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From PayPal to my email:
What’s happening with your case?
Thank you for providing the tracking information for the item(s) you’ve returned to 西安澳鹏网络科技有限公司. We’ve shared this information with 西安澳鹏网络科技有限公司 and have asked them to inform us when they receive the item(s).
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My response 12/28/2021:
you indicated that you were providing my tracking details… but I didn’t actually provide any. Also, I do feel that this has been taken too far and have decided to make public our conversations so that other potential customers can know what they might expect if they order from Blaroken.com. Our conversations are available here: https://drhaley.com/beware-of-the-blaroken-scam/
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Update from PayPal via “service@paypal.com” Dec 31, 2021, 8:20 AM
Update on your case
We received the case(s) you filed on December 3, 2021.
We have reviewed this transaction(s) and are denying your case(s). This decision was made because we did not receive valid proof or tracking that you returned the merchandise.
We’re sorry for any problems you may have experienced with the transaction(s).
Transaction information
Dispute Case ID PP-D-134720138
Transaction Amount $95.16 USD
Dispute Amount $95.16 USD
Transaction ID 9Y780891F1516384D
Transaction Date October 18, 2021
